Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a change-of-mind return, your item must be unopened, unused and in its original packaging. For hygiene reasons, opened or used cosmetic and personal-care products cannot be returned for change of mind.

To request a return, please contact us at Info@keyancosmetics.com. If your return is accepted, we will provide instructions on how and where to send your item. Items returned without contacting us first may not be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or incorrect so we can help resolve the issue. Nothing in this policy limits your rights under the Australian Consumer Law.

Sale items and gift cards

Change-of-mind returns are not accepted for sale items or gift cards. This does not affect any rights you may have under the Australian Consumer Law.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether the refund has been approved. Approved refunds will be returned to your original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or card provider may take additional time.