Terms of service

KEYAN Cosmetics – Terms of Service

Welcome to KEYAN Cosmetics. These Terms of Service apply when you visit or make a purchase from our website. By using our website or purchasing from us, you agree to these terms.

Products and information
We make every effort to ensure that our product descriptions, images, prices and other information are accurate. Colours and appearance may vary slightly depending on your device or screen settings. We may update, change or discontinue products at any time.

Orders and payments
All orders are subject to availability and acceptance by KEYAN Cosmetics. Prices are displayed in Australian dollars (AUD) unless otherwise stated. Payment must be successfully processed before an order can be fulfilled. We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been a pricing or product information error.

Shipping
Delivery times provided are estimates and may be affected by Australia Post, other delivery providers, customs or circumstances outside our reasonable control. Please ensure your shipping information is correct before completing your order.

Returns and refunds
Returns, refunds and exchanges are handled in accordance with our Refund Policy and your rights under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded.

Product use
Please follow the directions provided with our cosmetic products. Individual experiences and results may vary. If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice if necessary.

Intellectual property
The KEYAN Cosmetics name, branding, product images, website content, graphics and other original materials on our website belong to KEYAN Cosmetics or are used with permission. They must not be copied, reproduced or used for commercial purposes without our permission.

Third-party services
Our website may use services provided by third parties, including Shopify and payment or delivery providers. Your use of those services may also be subject to their applicable terms and policies.

Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits any rights or remedies you may have under applicable Australian law.

Changes to these terms
We may update these Terms of Service from time to time. The latest version will be available on our website.

Governing law
These Terms are governed by the laws of Victoria, Australia, and applicable Australian federal laws.

KEYAN Cosmetics
Email: Info@keyancosmetics.com